Datacom products have a factory warranty of at least 12 months covering manufacturing and material defects. The warranty coverage starts at the invoice issued date.
The warranty only includes the repair and the replacement of components or defective parts without charge for the customer.
The warranty does not cover repair at the customer´s site. Any equipment to be serviced must be sent to Datacom following its RMA guide. Shipping expenses shall be paid by the customer.
Datacom will repair all equipment within 30 (thirty) days after receiving the products.
Repairs of products that are not covered by the factory warranty will be charged to the customer and will only be done after formal approval.
Warranty Restrictions
The following situations are not covered by the factory warranty:
- Equipment not installed or operated in accordance with instructions of the installation manual
- Repairs performed by unauthorized persons or companies
- Damage caused by accidents such as: fall, electric stress, immersion, improper storage or exposure to intense heat / cold sources, nature phenomenon
- Damage caused by the use of inappropriate packaging for transport to Datacom
Important: Datacom is not responsible for the support and maintenance of equipment purchased from third parties not officially registered as a reseller/distributor.
